Bureaucracy At Its Finest

So, the wallet is gone forever I think.  The waitress at the restaurant said there were some young girls that sat where we did, and that they may have picked it up.  So this morning Joel has spent his time trying to get a new license.  We went to the BMV (it's Bureau - not Department) of Ohio and they told Joel he needed to have the DMV (Department - not Bureau) of Pennsylvania fax them a letter stating that he has a Pennsylvania license on official letterhead.  They gave us the PennDot phone number and away we went.  The only problem is that the phone number doesn't actually give you the option of talking to anyone- it's completely automated.  There's an out of state phone number, but it also tells you to go to your nearest PennDot for assistance (I'm not joking).  I went online to see if I could find any other phone numbers for PennDot.  I found a couple, but all were automated with no option to talk to anyone.  Finally, I came across the general office phone number, and 3 transfers later and a new phone number to call, Joel finally got to talk to someone, but they told him that Pennsylvania will not send a letter without first receiving an official request from the BMV of Ohio stating that they need an official letter from the DMV.  Are you kidding me?  Joel calls the Ohio BMV which was a lot easier to get on the phone, but they told him that "we don't do that."  Awesome.
We're left with 2 options: 1- Joel can retake his driving test, but there are no immediate openings, so he would have to wait and hope they can get him in by the time his orientation begins, or 2- overnight a request for replacement form with the accompanying money order (of course) for Pennsylvania to make a copy of a letter that says he's replacing his license (isn't that pretty much what we wanted in the first place?), so that they'll fax it the Ohio BMV, and then Joel can take the written test and get an Ohio license.  Geez.
......The saga continues......we'll let you know if Joel ever actually indeed has a license again.