It's been 4 months since our upstairs bathroom flooded. It's has been a very painful process to get things done. The communication from the restoration company has been sorely lacking. One step will get done and then they just disappear. We have to call and call just to find out when they're coming back. I don't care if it's not right away, but I need to know they actually have it scheduled, because more than once they were just waiting for some random reason that wouldn't have resolved if we hadn't called. Every single step of the renovation has gone like this. After another 2 weeks of radio silence Joel finally just called the CEO of the company, because at this point it's almost comical. The manager of our project called the next day and said he thought they had left flooring samples for us to choose. He was waiting for our choice, but the samples were still in his car. Then it turns out the original tile we had wanted was suddenly back in stock. Either way they finally came yesterday and today to do the flooring. Hallelujah! We have a floor!!
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